General Support Xoom Telecom
In this section, we have detailed information on the security tools and important forms that our customers need. It also includes access for customers to view billed and unbilled charges and pay accounts via the links on the various services related information and documents. For more assistance, please call our customer service on 1300 062 053.
Account Security Tools
Xoom Telecom customer accounts are always protected by password. The initial password at the opening of the account is created by us and needs to be changed by you as soon as possible. Weak passwords will be automatically detected by the system when the customer attempts to log in and a warning pop up to increase the strength of the password.
A strong password is one that must have 8 characters and is a mix of upper and lower case letters, special characters (@!#$), and numbers.
Password Reminder
Xoom Telecom has an automated password reminder system that assists if you have forgotten the password. This password can be requested by calling 1300 062 053 and following prompts to customer service.
Customer Account ID Verification
Before we can discuss or access your customer account, you will be asked to give certain identity information that we have previously collected from you during your account opening. You have the authority to nominate Authorized Representatives to act on your behalf and once a representative has been selected, the identification process will apply to them as well when they call us on your behalf for assistance.
If you have any questions in relation to our account security measures, you can reach us at 1300 062 053.
Customer Account ID Verification
We understand that the security of our customer is not a frivolous matter. The security of our customer details is stored in secure environments. The password is controlled to protect from someone not authorized to gain information about our customers. We provide information about reducing the risk to Telecom hacking and Toll Fraud.
We recommend that you protect against unauthorized access to or use of the services by:
- Frequently monitoring your usage to check for uneven patterns;
- Protecting your user identity, email address and passwords;
- Administering care in disclosing personal information on the internet;
- Using current anti-virus software and firewall;
- Restricting access to your equipment;
- Be careful when accepting emails or files from unknown sources.
Toll Fraud Notice
Is your phone system vulnerable to toll fraud?
Your business could be a potential target of PABX Hacking or Toll Fraud. Unless you have taken steps to secure your system, hackers may be able to gain access to your phone system and make calls to Local, National and International numbers. Access is often gained through voice mailboxes with weak passwords. Once inside your system hackers can use system commands to make calls that could result in phone charges amounting to thousands of dollars.
Access is sometimes gained via factory default passwords that were not changed when the phone system was installed. You should confirm with your maintainer that your phone system's security features have been enabled to provide maximum protection, as you are liable for charges for all calls made through your phone system.
Should you wish to know more about the risks associated with PABX hacking, please call your phone system maintainer or our Customer Care Team.