Phone Line Support from Xoom Telecom
In case you are having any problem calling, there are a few steps that you can take to solve the matter on your own. If any of the below-mentioned things happen do take these steps first before getting in touch with us:
I can't hear a dial tone:
- Step1. In some cases you may not be able to hear the dial tone on time. Then you should verify that your handset is properly connected to the socket.
- Step2. You should attempt to connect the handset to another jack.
- Step2. You should attempt to connect the handset to another jack.
- Step4. Disconnect all your equipment from the telephone jacks and attempt to connect just one handset at one time in order to separate any possible errors.
- Step5. Verify that the LED lights on your phone are working properly.
Jessica Lawrance
Being the owner of a spa, I need to be on calls for quite a long period of time. A bad telecom connection used to bother me a lot and I was in a fix to find out exactly what can make my issue resolved. Thankfully, the issue has resolved after I subscribed to the Xoom Power plan, which has been very effective for me. This particular plan suits my business well.
My call isn't connecting
If you have another phone connection in your home attempt to call with that handset. If the call can be connected then the first handset may not be working properly.If it does not then contact us on 1300 062 053 and press 3 in case of any errors.
I dial a number and get a recorded voice announcement
Verify that the number you dialed was right. Don’t forget to check the dial tone before connecting to the number. If the declaration still keeps coming, note it down for you might require informing an Optus customer service representative about the same. If you cannot get access, verify that your Office Phone account bill has been deposited on time. If it has, then call us on 1300 062 053 and press 3 in case of any errors.
Noise on the line
Step1. Get an isolation test done by disconnecting all the tools on your telephone connections. Connect each handset, verifying for any sounds as you proceed.
Step2. Verify each handset for keypads, buttons etc which may not be working properly.
Step3. If you can, check if the problem has any connection with a damaged telephone jack by connecting the handset into another jack.
Step4. In case of cordless phones:
- a) You can turn the phone on and off, thereby performing a reset.
- b) Verify if the base antenna is fully straight.
- c) Verify if the handset batteries are functioning properly.